Officer

Key Responsibilities

Policy Administration

• Handle issuance, renewal, and endorsement of Group Health and Group Life policies

• Maintain accurate records of policy documents, member data, and coverage details

• Process additions, deletions, and changes of insured members

• Ensure policy terms are correctly implemented as per agreements

Client & Corporate Coordination

• Liaise with corporate clients, HR departments, brokers, and sales teams

• Respond to client queries regarding coverage, benefits, and procedures

• Assist in onboarding new corporate clients

Claims Support & Coordination

• Coordinate with claims department for cashless and reimbursement claims

• Verify member eligibility and policy coverage for claims

• Follow up on pending claims and ensure timely resolution

• Maintain claims MIS and reporting